You may Cancel your order any time before processing the delivery, except the Goods which are made and prepared as per your specification or which have been personalized or exclusively custom-made item. To cancel the order raise a cancellation request as a reply to the order receipt mail or contact us on phone – 17678001 and request for cancellation along with the reference Order number.
Following are the five rules for order cancellation:
- Cash on Delivery Orders can be cancelled at any time before processing shipment (Normally within 1 hour, all confirmed orders will be forwarded to distributors for processing the shipment).
- Paid Orders can be cancelled before processing shipment, full amount will be refunded to customer account. The fund transfer online can take up to 2weeks and if the customer wants the fund by cash, this can be done in 6 working days.
- Order cancel request raised after the above stipulated time (i.e after shipment is processed and out for delivery), order will be cancelled and we will charge the reasonable packing/shipping charges.
- After order confirmation, if the item has to be changed variants, it can be done within 1 hour (before the order processed) by replying to our order confirmation mail (change will be depending upon the availability).
- For customized products, the option of cancellation is not applicable upon receipt of your orders.
- Any Discount Codes or Gift Codes used for Orders cannot be re-used or reimbursed again.
Please Note: You will receive a cancellation confirmation mail from Wafiapps.com, which should be used for your future enquiries regarding the cancellation.
Return of Purchases
Our 48 hours Return policy makes it very easy to return an item, except the Goods which are made and prepared as per your specification or which have been personalized or exclusively custom-made item. In this regard, just raise a return or replace request as a reply to the delivery confirmation mail. Please return your item in its original packaging with all tags. Any damage in the packaging or tags or the product itself will not be taken back or replaced with a new product by Wafiapps.
All Items can be returned for replacement, except: Cosmetics, Customized items such as Confectionery, Fresh Flowers, Apple Branded products,Grocery, Gift Voucher purchases, Products in Clearance/Offer Sale
Goods can be returned if:
- Item is physically damaged/defective
- Varies from the description
- Wrong item delivered
- Wrong color
- Wrong size
- Wrong quantity
- Missing parts/accessories
Replace/Exchange or Refund
The item once sold will be replaced/exchanged/refunded only for specific reasons as applicable in above Return Conditions. Accordingly, if any product falls under the eligible criteria as per above conditions for replace/exchange/refund, you have to inform us by written mail within 24 hours of your receipt of the product. On receipt of your mail, an acknowledgement mail will be sent to you that your mail has been registered with Wafiapps.com with the replace/exchange/refund process.
Replace/Exchange/Refund is possible only if we receive the product from you in original/good condition with its original packing, with all the tags, labels attached, inclusive of all original spare parts, accessories and documentation such as manuals and without any damages. Once your item has been returned to us it will be verified by our Quality Control Team and the result will be mailed to you within 48 working hours from the receipt of the Product.
By Replace, we mean replacing an item offered as an alternative to, and represented as being equivalent to, an originally specified item whichever you choose as per the availability of the product with us with the same brand and value.
By Exchange, we mean if the replacement option is not available, we will recommend customer to choose any other item(s) available with us with same value or the customer can pay the difference amount, if any.
By Refund, we mean if the replacement/exchange option is not available, we will refund to the customer by providing a store credit or refund to his/her bank account, as per customer choice. Please allow up to 14 working days before contacting us if you haven't received your refund.
Discount/Offer Price used for product purchase will not be considered for the replace/exchange/refund processing. It means, we will do the account reconciliation on the actual amount spent by the customer for the particular product’s purchase.
If the product return reason is ‘Customer Not satisfied with the item’ Replacement/Exchange/Refund will be excluding shipping and packing charges.
Terms & Conditions for Replacement/Return/Exchange/Refund:
- Returns/replacements/exchange/refund will be accepted for only those items which are found to be eligible under Returns or Replacement Policy.
- Replacements will depend on the availability of the item. In case the replacement item is out of stock, we will arrange exchange/refund.
- Items that you return should not be used, washed, altered/tampered or soiled. All original packing, labels, tags, leaflets, manuals, warranty/guarantee cards, freebies, accessories such as belts, locks, straps, etc. should be intact. The Logistics team will not accept your item in absence of these.
- Items with locks/passwords should be returned unlocked/disabled.
- Electronic items: We require a document from the brand/OEM’s service Centre confirming that the delivered item was defective. We will carry out a quality check to validate the complaint before processing any request for replacement/exchange/refund.
- Some items are bound by the brand’s specific policies regarding repair, exchange and returns. These policies will be binding on the customer.
- Clearance or Offer sale products are not able to return unless it is not functioning at all. In this regard, replace option is available depend upon the stock availability. If not, exchange/refund is available with the actual amount spent by the customer for the particular product’s purchase.
- Discount/Offer Sale Price used for product purchase will not be considered for the replace/exchange/refund processing. It means, we will do the account reconciliation on the actual amount spent by the customer for the particular product’s purchase.
- If the product return reason is ‘Customer Not satisfied with the item’ Replacement/Exchange/Refund will be excluding shipping and packing charges.
- Items that are damaged as a result of wear and tear are not considered to be faulty.
- Items sold as sets/combos cannot be exchanged or returned individually.
- Returns/replacements/exchange/refund will be initiated after the pick-up of product.
THESE STANDARD TERMS OF CANCELLATION / RETURN/ REPLACEMENT / EXCHANGE / REFUNDPOLICYIS AN ELECTRONIC RECORD IN THE FORM OF AN ELECTRONIC CONTRACT. THESE TERMS DOES NOT REQUIRE ANY PHYSICAL, ELECTRONIC OR DIGITAL SIGNATURE.